Job Description
The job involves attending all the phone calls at the reception desk,attending to all guest queries,be the face of the spa of the palace,making and amending reservations,maintaining daily reports and interacting with all guests.
Salary: Not Disclosed by Recruiter
Role Category: Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Keyskills: Spa Receptionist
Desired Candidate Profile
Education: (UG - Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) 1. Exceptional command over written and spoken English. 2. Correct articulation, pronunciation and grammar. 3. Active Listener 4. Confident in verbal and non-verbal communication. 5. Assertive, makes a point without being abrasive 6. Knowledge of a foreign language (desirable). 7. Knowledge of cultural norms and practices and social etiquettes 8. Knowledge of various therapies and treatments. 9. Ability to interact with guests of varied cultural, social and ethnic origins. 10. Ability to be poised and composed in a variety of social and semi social setup. 11. Ability to exude warmth and hospitality even in the face of difficult and trying situations. 12. Ability to converse comfortably on a wide range of topics.
Company Profile
The Leela Palaces,Hotels and Resorts
http://www.leela.com/ The Leela epitomises the most premium and luxurious stays in India be it for business or leisure travellers.
We believe in innovation, perfection and excellence.
Our objective is to provide discerning travellers memorable, warm and rejuvenating stays in an ambience that embraces the essence of India. The deeply instilled Leela culture is personified in our associates – people who share our belief of setting new paradigms in the world of hospitality and creating an experience for guests that not only surpasses excellence but creates memorable moments that last a lifetime. We believe in service excellence and taking our guests to reverential heights keeping our philosophy of “Atithi devo Bhava – Our Guest is God” in mind. With an impressive bouquet of hotels in the country, The Leela Palaces, Hotels and Resorts have created a distinct niche for itself among the country’s finest hotels. In keeping with our legacy of continuous and sustained growth along with a constant endeavour to expand further, the company envisions bright career prospects and growth opportunities for our employees. Since we opened our flagship hotel in Mumbai back in 1986, The Leela name has become synonymous with luxury and outstanding service. Our people are the bedrock of our company and we are immensely proud of them. We believe in our employees and select individuals who have the potential to excel and synergise their personal objectives with the dynamic goals of the company. We hire motivated people, train them to perform and create a working environment where they can flourish – guided by passionately held goals, beliefs and principles along with a skill set that makes them successful individuals, a great team player and brilliant professionals.
Contact Details
Executive Name: Tanu Tewari
Contact Company: The Leela Palaces Resorts
Contact No: 02946701234
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The job involves attending all the phone calls at the reception desk,attending to all guest queries,be the face of the spa of the palace,making and amending reservations,maintaining daily reports and interacting with all guests.
Salary: Not Disclosed by Recruiter
Role Category: Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Keyskills: Spa Receptionist
Desired Candidate Profile
Education: (UG - Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) 1. Exceptional command over written and spoken English. 2. Correct articulation, pronunciation and grammar. 3. Active Listener 4. Confident in verbal and non-verbal communication. 5. Assertive, makes a point without being abrasive 6. Knowledge of a foreign language (desirable). 7. Knowledge of cultural norms and practices and social etiquettes 8. Knowledge of various therapies and treatments. 9. Ability to interact with guests of varied cultural, social and ethnic origins. 10. Ability to be poised and composed in a variety of social and semi social setup. 11. Ability to exude warmth and hospitality even in the face of difficult and trying situations. 12. Ability to converse comfortably on a wide range of topics.
Company Profile
The Leela Palaces,Hotels and Resorts
http://www.leela.com/ The Leela epitomises the most premium and luxurious stays in India be it for business or leisure travellers.
We believe in innovation, perfection and excellence.
Our objective is to provide discerning travellers memorable, warm and rejuvenating stays in an ambience that embraces the essence of India. The deeply instilled Leela culture is personified in our associates – people who share our belief of setting new paradigms in the world of hospitality and creating an experience for guests that not only surpasses excellence but creates memorable moments that last a lifetime. We believe in service excellence and taking our guests to reverential heights keeping our philosophy of “Atithi devo Bhava – Our Guest is God” in mind. With an impressive bouquet of hotels in the country, The Leela Palaces, Hotels and Resorts have created a distinct niche for itself among the country’s finest hotels. In keeping with our legacy of continuous and sustained growth along with a constant endeavour to expand further, the company envisions bright career prospects and growth opportunities for our employees. Since we opened our flagship hotel in Mumbai back in 1986, The Leela name has become synonymous with luxury and outstanding service. Our people are the bedrock of our company and we are immensely proud of them. We believe in our employees and select individuals who have the potential to excel and synergise their personal objectives with the dynamic goals of the company. We hire motivated people, train them to perform and create a working environment where they can flourish – guided by passionately held goals, beliefs and principles along with a skill set that makes them successful individuals, a great team player and brilliant professionals.
Contact Details
Executive Name: Tanu Tewari
Contact Company: The Leela Palaces Resorts
Contact No: 02946701234
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