Job Description
•Responsible for daily administration, meeting and greeting, dealing with guests’queries and complaints, and booking rooms. visitors •Maintain high standards of customer services at the Reception desk so that customers’expectations are consistently exceeded. •Motivate and develop Reception team to ensure smooth functioningof the department and promote teamwork. •Any matter which may affect the interests of ibis
Gurgaon shouldbe brought to the attention of the Management. •Provide effective support to the team to enable them to provide effective and efficient services. •Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. •Identify optimal, cost effective use of the resources. •Ensure quality and appropriateness of customer service provided. •To maintain Front Office log book and shift reports. •Respond to inquiries and resolve problems in an effective manner. •Ensure all guests receive a swift, smooth, professional and friendly check in and check out •Ensure quality in all aspects of the job. •Maintain record of all banquet and any other functions in the hotel. •Liaise with other departments for the resolution of day-to-day administrative and operational issues. •Carry out other duties which naturally fall within the reasonable expectations of the post. •Adhere to the Procedures & Standards Manual. •Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. •Liaise with Housekeeping for the Room Status. •Handle additional responsibilities as and when delegated by the Management. Salary: Not Disclosed by Recruiter Industry: Travel, Hotels, Restaurants, Airlines, Railways Functional Area: Hotels, Restaurants Role Category: Other Services Role: Fresher Keyskills: Front Office Assistant, Front Office Associate Desired Candidate Profile Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Post Graduation Not Required) 1. Tall & Pleasing personality * ONLY FEMALE CANDIDATES 2. Graduate/undergraduate with exceptionally good command over English language. 3. Between 21-25 yrs of age group 4. Any foreign language will be an added advantage 5. Extrovert, Confident and go getter Company Profile Orchid Hotel http://www.orchidhotel.com The Orchid - An Ecotel Hotel is Asia's first certified Eco- friendly Five star hotel and is also ISO 14001 certified . Winner of 42 International & National Awards. Where hospitality is a Tradition.
91-22-26164040
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•Responsible for daily administration, meeting and greeting, dealing with guests’queries and complaints, and booking rooms. visitors •Maintain high standards of customer services at the Reception desk so that customers’expectations are consistently exceeded. •Motivate and develop Reception team to ensure smooth functioningof the department and promote teamwork. •Any matter which may affect the interests of ibis
Gurgaon shouldbe brought to the attention of the Management. •Provide effective support to the team to enable them to provide effective and efficient services. •Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. •Identify optimal, cost effective use of the resources. •Ensure quality and appropriateness of customer service provided. •To maintain Front Office log book and shift reports. •Respond to inquiries and resolve problems in an effective manner. •Ensure all guests receive a swift, smooth, professional and friendly check in and check out •Ensure quality in all aspects of the job. •Maintain record of all banquet and any other functions in the hotel. •Liaise with other departments for the resolution of day-to-day administrative and operational issues. •Carry out other duties which naturally fall within the reasonable expectations of the post. •Adhere to the Procedures & Standards Manual. •Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. •Liaise with Housekeeping for the Room Status. •Handle additional responsibilities as and when delegated by the Management. Salary: Not Disclosed by Recruiter Industry: Travel, Hotels, Restaurants, Airlines, Railways Functional Area: Hotels, Restaurants Role Category: Other Services Role: Fresher Keyskills: Front Office Assistant, Front Office Associate Desired Candidate Profile Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Post Graduation Not Required) 1. Tall & Pleasing personality * ONLY FEMALE CANDIDATES 2. Graduate/undergraduate with exceptionally good command over English language. 3. Between 21-25 yrs of age group 4. Any foreign language will be an added advantage 5. Extrovert, Confident and go getter Company Profile Orchid Hotel http://www.orchidhotel.com The Orchid - An Ecotel Hotel is Asia's first certified Eco- friendly Five star hotel and is also ISO 14001 certified . Winner of 42 International & National Awards. Where hospitality is a Tradition.
Contact Details: Executive Name:Vedangi Rawool
Contact Company:Orchid Hotel
Email Address: hr3@orchidhotel.com
91-22-26164040
Search Front Office Jobs in Chandigarh