Berggruen Hotels, the parent company of Keys Hotels has appointed Vijay Sethi as the company’s new Chief Operating Officer. Sethi will bring on board a rich experience spanning across 28 years and four verticals of hospitality - hotels, airlines, travel and tourism and healthcare.
Sethi is known to possess a combination of knowledge and skills, which include an in-depth understanding of hospitality operations, service quality, customer experience - design, strategy and management.
His principal field of expertise is in leading teams with focus, building a strong operational structure and creating a customer centric DNA in the organization.
Before joining Berggruen Hotels in April 2013, Vijay Sethi was associated with Thomas Cook India Ltd. as SVP & Head, Tour Management & Customer Service. During his close to three decades long career, he has also been associated with The Intercontinental hotel, The Leela Kempinski Hotel, Jet Airways and Asian heart institute on varied leadership designations.