Showing posts with label ENTREPRENEUR. Show all posts
Showing posts with label ENTREPRENEUR. Show all posts
A Fast Food Apple or maybe even a Fast Food Google?
Anyone who is interested in fast-food retailing or entrepreneurship, Read the story about Chipotle's growth. Click here
A 'Must Do' for your Hotel / Restaurant / Cafe / Business
Ever wonder what it takes to come out first on the Google Search?
This is a screen shot for "hospitality consultants in Chandigarh"
We are bang on! The First Ones!
How? What is the Secret?
Here's is More on this 'Must Do'
This is a screen shot for "hospitality consultants in Chandigarh"
We are bang on! The First Ones!
How? What is the Secret?
Here's is More on this 'Must Do'
Hospitality Entrepreneurs | Uma Purohit, Mums Exotic Sauces
Uma Purohit is the lady behind 'Mums Exotic Sauces' which is making waves in the UK. We asked her to tell us about the journey so far and this is from her. Enjoy - Editor
PIZZA A CASA: PIZZA SELF-SUFFICIENCY CENTER!
Editor | What a wonderful idea. Help people learn how to make pizza at home. then open a store where they can buy the tools to make a perfect pizza at home.
Want be an Entrepreneur? See this to see how its done...
Yes, You Can Build a Web Company in India. Here’s How.
BUSINESS| Restaurant Space available on lease/jv for fastfood
> Restaurant Space available on lease/jv for fastfood.
area approx 3000 a nehru place, new delhi
5000 at main golf course road, gurgaon
premierpromoters@gmail.com
area approx 3000 a nehru place, new delhi
5000 at main golf course road, gurgaon
premierpromoters@gmail.com
FnB| Tech| OpenTable
Subscribe to The Hospitality Knowledge & Career E-Mag |www.hospemag.com by Email
OpenTable is the leading supplier of reservation, table management and guest management software for restaurants. In addition, the company operates www.opentable.com, the world’s most popular website for making restaurant reservations online.
Editor| The company made $41.3 million for the nine months ended September 30, 2008. They make money by subscription and per-reservation fee.
What is interesting though is that India is still not covered. Now I looked up the web and couldn't find any site like this in India (arzoo.com launched a product in 2007 that doesn't seem to exist anymore)
If the reservation process can be outsourced & revenue management systems put in place, this could be an awesome idea! any takers?
p.s. leave your comments on whether it could work in India.
Click here to make money from your cellphone>
NEWS| Training| Ultimate Team Play – the first interactive training game to be used in the hospitality industry
Interactive Training Program Created by Virtual Heroes for Hilton Garden Inn
Hilton Garden Inn®, the award-winning mid-priced hotel brand with locations throughout North America and Europe, today unveiled Ultimate Team Play – the first interactive training game to be used in the hospitality industry that utilizes game-based technology.
Created especially for Hilton Garden Inn by Virtual Heroes, Inc., Ultimate Team Play puts team members in a virtual Hilton Garden Inn hotel and in various scenarios, they will have to ....
Editor: This is awesome! I think this the right step and approach. You can keep learning customer handling and multi-tasking in a classroom, but this really will make you "DO". I also think this has a huge potential in India for language and body language. Any budding entrepreneurs out there??
stop and decide what their best course of action will be to make sure they are able to fulfill a guest’s request and/or complete a specific job task within a limited time. Their immediate or non-immediate actions toward guests—since guest interaction will be the primary focus of the game— will directly affect the mood of the guest as well as the hotel’s SALT (Satisfaction and Loyalty Tracking) scores.
SALT is the real world survey tool used by the brand to measure and track guest loyalty, satisfaction and their overall experience at a particular Hilton Garden Inn hotel as well as thoughts on the brand in general. Surveys are sent via email to guests who have recently stayed at a hotel and the results of the surveys generate the SALT scores. Each survey asks the guest to rank their satisfaction on a variety of amenities and the aspects of their stay. The ranking scale is from 1 to 10 with 10 being the highest.
“We’re excited to introduce a game-based program to enhance training for team members as well as make it fun and I want to acknowledge David Kervella who oversees the training programs for Hilton Garden Inn for spearheading and researching this capability,” said Adrian Kurre, senior vice president, Hilton Garden Inn. “Ultimate Team Play allows our hotel team members to play their hotel specific role and show them how their various actions directly affect the guest and the hotel. Including SALT was key because it really emphasizes to the entire team that no matter what role they have or what job they do, each person ultimately affects the guest’s overall hotel experience.”
Ultimate Team Play uses a branching dialogue system so team members will select their level of guest interaction from a list to best determine which response best suits each guest’s demeanor and attitude while ensuring they are also completing their specific hotel duties (i.e., answering the telephone, checking guests in and out and interacting with guests in lobby) as efficiently as possible. Because guests already have their own set of values with varying degrees of anger and patience levels and flexibility, scoring will be based on the guest’s happiness, how quickly, politely and correctly the team member performs.
“We are excited to use our advanced learning expertise, technology and artistic talent to help Hilton Garden Inn create the first interactive training game to be used in the hospitality industry,” said Virtual Heroes founder and CEO Jerry Heneghan. “Ultimate Team Play leverages cutting-edge games-based technology in a realistic and immersive virtual Hilton Garden Inn environment where real-world hotel staff can further enhance their training and guest interaction.”
The overall goal of the Ultimate Team Play is to show hotel team members how their actions impact the hotel, affect the guest’s mood which in turn moves the SALT scores up or down.
Ultimate Team Play will be the fourth component in the Hilton Garden Inn team member training program which includes:
• Orientation – introduction to the Hilton Family of Hotels, the Hilton Garden Inn brand and their specific hotel
• Ultimate Skills – understanding and learning job specific skills using a magazine-style training manual
• Ultimate Service – DVD based-training modules that takes Ultimate Skills to the next level and provides team members with examples on how to deliver exemplary customer service
• Ultimate Team Play – interactive game based training placing team members in a virtual Hilton Garden Inn hotel that shows how their actions affect guests and overall SALT scores
Orientation, Ultimate Skills and Ultimate Service training are required to be completed within 90 days of hire.
The initial interactive game will be beta-tested in select HGI locations in which team members will play the role of a front desk service agent. The full interactive game version set to launch to all Hilton Garden Inn locations in January 2009 will include positions in housekeeping, food and beverage, engineering/maintenance as well as front desk.
ENTREPRENEUR| Hyatt Hotels & Resorts' has Preferred Operators
WOW!
I thought Hyatt was a world-class hotel operator.
They are.
And yet, they have Third party operators. this is Big!
What this means is this.
Get a good team of hotel managers together, go to one of the big guys and start managing the properties for them.
What's in it for them? They need to concentrate only on the brand. You do the operations.
So how is this different from a simple franchisee program? Its not. its just that becoming a preferred hotel operator, would increase your chances many fold to take on new projects.
Interested? want to start a team?
contact me!
Here's the article
"Davidson Hotel Company (DHC), one of the America's largest hotel management companies, today announced that it had become one of the first independent management companies to receive the new designation of 'Preferred Operator' by Hyatt Hotels & Resorts. ...
Davidson will be one of only a handful of top-tier hotel operators to receive the designation, which will be required to become a third-party operator of Hyatt properties.
"Davidson has demonstrated that it is in an elite class of operators with the proven expertise and systems to maintain Hyatt's exacting standards in operations and guest service," said Steve Goldman, Hyatt's executive vice president of acquisitions and development. "They recently acquired, in a joint venture partnership with Amstar Group, our Hyatt Regency Newport, Rhode Island. We look forward to working with them to enhance the brand and the hotel's profitability."
"We are honored to be chosen as the first Preferred Operator by Hyatt, and together with Amstar, we intend to deliver the quality and high guest satisfaction in Newport that distinguishes the brand from other luxury hotels," said John A. Belden, Davidson's president and chief executive officer. "We will continue, as a Preferred Operator and franchisee for Hyatt, to aggressively seek other acquisition and development opportunities to bring to the Hyatt system."
Other ENTREPRENEUR Stuff>
ENTREPRENEUR| Froots Smoothie stores take off
I thought Hyatt was a world-class hotel operator.
They are.
And yet, they have Third party operators. this is Big!
What this means is this.
Get a good team of hotel managers together, go to one of the big guys and start managing the properties for them.
What's in it for them? They need to concentrate only on the brand. You do the operations.
So how is this different from a simple franchisee program? Its not. its just that becoming a preferred hotel operator, would increase your chances many fold to take on new projects.
Interested? want to start a team?
contact me!
Here's the article
"Davidson Hotel Company (DHC), one of the America's largest hotel management companies, today announced that it had become one of the first independent management companies to receive the new designation of 'Preferred Operator' by Hyatt Hotels & Resorts. ...
Davidson will be one of only a handful of top-tier hotel operators to receive the designation, which will be required to become a third-party operator of Hyatt properties.
"Davidson has demonstrated that it is in an elite class of operators with the proven expertise and systems to maintain Hyatt's exacting standards in operations and guest service," said Steve Goldman, Hyatt's executive vice president of acquisitions and development. "They recently acquired, in a joint venture partnership with Amstar Group, our Hyatt Regency Newport, Rhode Island. We look forward to working with them to enhance the brand and the hotel's profitability."
"We are honored to be chosen as the first Preferred Operator by Hyatt, and together with Amstar, we intend to deliver the quality and high guest satisfaction in Newport that distinguishes the brand from other luxury hotels," said John A. Belden, Davidson's president and chief executive officer. "We will continue, as a Preferred Operator and franchisee for Hyatt, to aggressively seek other acquisition and development opportunities to bring to the Hyatt system."
Other ENTREPRENEUR Stuff>
ENTREPRENEUR| Froots Smoothie stores take off
ENTREPRENEUR| Froots Smoothie stores take off
A MAN WITH A PLAN(Read his complete story>)
Froots Smoothie Founder David Lopez has franchised 30 stores from Arizona to Florida with others in Ireland and the Turks and Caicos.
Another 72 franchises have been sold and plans are underway to open at least 500 more in the next five years.
In addition to smoothies, the restaurants also offer salads and wraps.
What are you waiting for? Start Something!!
Let me know in comments if you have done anything like or would like to start something.
You never know, you may just find an investor here!
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