Experience: 0 - 4 Years
Location:Trivandrum
Education:
UG - BHM - Hotel Management PG - Any PG Course - Any Specialization
• Supervise and control all reception staff.
• Be available during check-in periods to deal with any problems or complaints.
• Ensure that reception staffs are dressed in the correct uniform and that their appearance enhances the image of the hotel.
• Ensure that guests are greeted with a smile and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules.
• Liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
• Ensure co-operation and helpfulness between front office and housekeeping departments.
• Liaise closely with the housekeeping department on check outs, moves, etc.
• Arrange alternative suitable accommodation, for a confirmed or regular guest, if the hotel is fully occupied.
• Ensure maximum room occupancy in line with agreed policy on overbookings.
• Report faults or defects to the maintenance department.
• Ensure that the guest list register is updated regularly during the day and that copies are sent to the appropriate departments.
• Handle all customer complaints and queries.
• Take the details of all arriving guests.
• Provide information to guests about the procedures, policies and facilities of the hotel.
• The front office staffs should have a clear confident knowledge about the land and geographical specialties of the location which will add on the confidence to talk with the guest
Keywords: Keywords: FO, Front Office, Executive, Supervisor, Guest Relations, Customer service, Hotels, Resort
Desired Candidate Profile
capacity to manage the movement of the guests in the unit.
must have minimum of 1-4 years experience in Hotel Front Office with superior customer service and conflict resolution skills.
Experience in Guest relations is very much required.
Must have the ability to deal with high call volume effectively
Company Profile
An Infinite Experience
One hotel group.
Thomas Hotel and Resorts is one of a kind hotel group in India. Its uniqueness begins with the different kinds of travellers it caters to and continues with the wide range experiences it provides.
This is perhaps the only hotel group in India which attracts backpackers to high – end travellers from across the globe. Today, all its hotels and resorts are in Kerala, the southern most state of India and famously known to the world as God’s own country. But the group is spreading its services to other parts of the world as well.
The group hotels range from leisure resorts to business city hotels and to even bed and breakfast facilities. It is probably the only one hotel group to have a resort facing an estuary in Kerala. This flagship resort of the group is named as Estuary Island.
Estuary Island is a resort that celebrates nature at its best. To be precise it celebrates the meeting of a lake, a river, a beach and a sea. Sixty per cent of the resort forms a garden in the front creating a welcome change. With many restaurants and all the other exotic facilities make this resort a unique resort not only among the group hotels but also among all resorts in this part of the world.
Turtle on the Beach at Kovalam, one of the most special beach destinations of the world is unique by its design. The design celebrates the inclusive approach of the culture of Kerala and evolution of life in general from a modern point of view. The splendid architecture with art taking predominance is worth a mention as far as this hotel goes. The deck bedroom called twin turtle is also one of its kind.
Magic Days is a business hotel in the heart of Trivandrum, the capital city of Kerala. With a restaurant that serves tasty multi-cuisine delicacies and banqueting facilities provide a perfect place in your itinerary for business tours to Trivandrum.
Tom’s Inn is a bed and breakfast facility at Kovalam. But Leisure Villas, the new venture of the group is the most enchanting idea in the travel industry in Kerala.
Vaidyasala is the ayurveda brand of the group practicing original and authentic ayurveda in all group hotels. It has proficient ayurveda doctors and trained ayurveda practitioners on its rolls
Contact Details
Company Name:
Thomas Hotels & Resorts India Pvt Ltd.
Website:
http://www.thrhotels.com/
Executive Name:
VIMAL RAJ. M
Address:
Thomas Hotels & Resorts India Pvt Ltd
6th Floor, Karimpanal State Avenue
G.H.Road, Statue
THIRUVANANTHAPURAM,Kerala,India 695001
Email Address: hr.turtle@thrhotels.com,hrd@thrhotels.com
Contact No: 91-471-2335444,9446515591,8129312220
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